Comparison of various DTH operators in India

continued from previous post...

Reliance BigTV

While Reliance BigTv scored on quality as they used mpeg-4 technology for transmission of channels there were many complaints from BigTv users of problems in their settop box hardware and software . I also found their site at that time to be dysfunctional(many of the buttons/links in their site did not work!) .If they showed so little an interest in maintaining a good site (which after all is their online face) , how can their customer service be relied upon ? .There was also the problem of a non-transparent big-TV logo which was annoying Big TV viewers. In my opinion they were simply not professional enough compared to some of the other providers in spite of reliance being such a big company. Their presence too was not significant as they had too few dealers in my city .

SUN DTH

Sun DTH had some considerable positive reviews ,they too use mpeg-4 technology for transmission and their base pack was really cheap but all this was offset by the fact that their customer care was not up to the mark and their add-on packs were too costly there were almost no English channels in their base pack . One of my friend is using this service and he always complains of unresponsive customer service ,technician rarely turn up when called to fix the dish antenna .English channel availability is also an issue here ,though their South Indian regional channel bouquet is the best among all operators I hear.

But they do have a significant presence in South India as their southern regional channels offering is the best .

Airtel DigitalTV (ADTV)

ADTV generally received very favorable reviews .While their video and sound quality is good user said that there was not much difference between the mpeg-2 providers like TATA Sky and ADTV . But the two negatives that forced me to drop them is complaints about their customer service .Surprising because of the fact that Airtel has had a reputation for providing excellent customer service for their telephone and broadband services. I later heard that it was because they had decided to outsource their customer care services of their DTH service .The other major negative is that they charge heavily for just about every time they visit your house to fix a problem in their equipment ! .Being new their dealership presence is also quiet limited.

So finally i was left with the last 2 biggies in the list i.e Zee Dish TV ,the first to introduce DTH in India and TATA Sky who have acquired quiet a reputation in India .I ll review them in my forth coming posts .

Next post TATA Sky OR Dish TV

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