continued from previous post ..
TATA Sky
I ll first list out the positives of TATA Sky .TATA Sky has built up a reputation of being one the best in the customer service department .Their Hardware too is good with users rarely reporting problems with the Digicomp firmware . They have a wide variety of channel offerings which are quiet balanced (with reference to the various regional and English channels).Recently they have also released a new Digicomp whereby old customers could now receive channels using mpeg-4 transmission through this new Digicomp . There are also quiet lot of options in terms of active services .Apart from an aggressive marketing campaign they have also set up significant presence/dealerships across the country . The only negative I found was that of TATA Sky’s cost which was just too high .I also found TATA Sky’s add-on channel grouping structure was not to my liking .
There is a lot of hype about TATA Sky’s quality . Its interesting to note that both TATA Sky and DishTv currently use mpeg-2 technology for compression ,so basically both are competing on a level field .I do believe that there can be little (if any) difference between TATA Sky and DishTv’s quality . In any case you are not likely to notice any difference in quality if you are using a crt TV .If there is a difference it will be visible only on an LCD TV . Having never seen a TATA Sky on an LCD TV I cannot really comment on that particular issue . Some people who have used both the service tell me that there is really no discernable difference (which is visible to the naked eye) in quality between the two .
DISH TV
I decided finally to settle on Dish Tv ,the reasons for which I will list out now. First the positives .Dish TV being one of the first to introduce Digital Tv in India is immensely experienced and as such provides a Digicomp which is excellent (based on user experience) .There were very few problems reported with the digicomp and most could be solved by just resetting the box. Dish TV also has one of the largest channel offerings and they are ahead in the race to introduce new channels in India . Their add-on packages are structured very well and in a way that seeks to reduce cost . They have a wide variety of payment options (7 different methods if I am not mistaken) and are the only operators who accepted SBI debit cards as an online payment option (I obviously use this method) .Their presence was also extensive as I could easily spot one of their dealers near my locality . Finally when I went through actual customer testimonials of both TATA Sky and Dish Tv in various reputed DTH forums I found that the number of complaints received on both were surprisingly almost equal .
Subscribing to almost all possible channels in TATA Sky will cost almost Rs400 but in DishTv it will only cost Rs 300 on top of which Dish Tv provides more number of channels . This finally tilted the balance in Dish Tv’s favor for me .
The only disadvantage I could think of was that Dish Tv has not still moved on to the mpeg-4 bandwagon . The special child pack that they have which is available to buyers of a second connection of Dish Tv is one of the best among all operators in terms of channels available and pricing .
So after finally having decided on my service provider ,i tracked down the main dealer in my area and placed an order . Did it live up to its reputation ?
In my next post i will detail my actual experiences with Dish TV .
If you are a TATA Sky or a DishTv user ,do tell us if you have had a positive or negative experience with your respective provider .
Technorati Tags: dth,Digital TV,Satellite TV,dish tv,TATA Sky,SUN DTH,Reliance Big TV,Airtel DTH,television
5 comments:
please update about the hidden charges also..
I use dishtv and found the following,
- you will need to pay a penalty of Rs. 20 if you do not recharge before the due date. and the most funniest thing is that they haven't mentioned about this anywhere. don't expect the dealer to tell you this.
- about the penalty charge, they will not even update you when you recharge. instead what they do is to deduct it from the amount you use for recharge and then reduce the number of days you have paid for. they do not have the professionalism to update you on this.
- they use daily billing and you may end up paying more than you are supposed to pay for 30 days.
- I must say that dishtv customer service is just pathetic
From last five years,internet has given us a complete new life in which we just use different services on our consoles easily.We shop,sell,recharge and search on it by just clicking.
I wish to go for Dish TV because the facilities and the services provided by Dish Tv is superb. The dishtv recharge are also fabulous in India. As it provides us all type of recharges from the lowest one to the highest.
When it comes to Tatasky I would say that the audio and video quality stands up to the expectations of Customers, Tata Sky has got true DVD quality picture and CD quality sound, same goes for Airtel Dish TV who have also got awesome picture and audio quality which are much better than any other existing DTH.
Customers can easily recharge their Tata Sky prepaid account online through any online website. These websites enable the customers to effortlessly manage their Tata Sky account such as ordering Showcase movies, adding new packages, recharging their account and contacting customer care.
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