Continued from previous post ..
The following parameters were used by me to grade the various DTH operators .
Customer service
The time they take to respond to your calls and then follow it up with prompt actions .This covers things like quickly implementing the changes you require of your subscription channel packages as well as the time they take to fulfill your request for re-alignment of your satellite Dish by sending home a technician.
Quality
Set top box quality (Hardware and software) .Sound and video quality in channels and whether mpeg-2 or mpeg-4 Technology is used for compression (mpeg-4 allows for greater compression hence more channels can be provided by the service provider with possibly higher video quality).
Cost
Cost of the packages as well as the structure of the add-on channel packages offered.
Availability
Availability and introduction of new channels .Also takes into account the different segment of the populations the various DTH providers target.
Payment options and service availability
Available modes of payment and presence of dealers across the country . The number of dealers is important as it is convenient to have one located near your place and also because the dealer’s technicians will service your requests promptly if you are located near them. In the event of any problems you can always give them a quick visit.
In my next post i will be grading each DTH service provider i listed according to the above parameters .
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